Terms and Conditions & Fault Reporting

We operate a strict policy with reporting faults and those wishing to make a claim. Please read our terms below.

1

You are not permitted to play any of our Casino gaming machines if you are not eighteen years or older, ID may be requested.

2

Tickets cannot be redeemed after thirty (30) days.

3

Tickets can be redeemed at any of our redemption machines or at the reception in the event a machine is inoperable.

4

All wins and plays are VOID if gaming machine malfunctions we will not enter into any dispute or negotiations of any kind.

5

Our redemption machines cannot be used as a currency exchange.

6

Our machines do not accept damaged notes and we will not exchange any damaged notes from any of our machines.

7

If you maliciously damage any of our machines or equipment we may pursue legal action against you.

8

Our redemption machines have a maximum payout limit. Larger wins are paid at the reception desk onboard.

Registering an Issue

A

If you have an issue with a machine please report this to a Staff member on-board.

B

You will be required to fill out a paper claims form and complete the claim online to us directly.

C

In the event this procedure is not followed in full and all questions answered, we cannot process your Claim.

D

All Claims investigated can take one calendar month from the date you make the claim , Our decision will be final and we will notify you by email only.

The machines onboard Irish Ferries vessels are operated solely by Neptune Leisure an independent operator.